Public Input Sought on Public Utilities Commission Rules on Emergency Services

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DENVER – Public input is sought by the Public Utilities Commission (PUC), on its Basic Emergency Service Rules and Quality of Service Rule, on Thursday, Feb. 29., at 11:30 a.m. The public comment hearing is a continuation of one held on Jan. 29, 2024.

What: The PUC is amending rules in its 4 Code of Colorado Regulations 723-2-2131, 2134, 2136, 2143 known as the Rules Regulating Telecommunications Services and Providers of Telecommunications Services. It’s filed as Proceeding No. 23R-0577T.

When: Thursday, Feb. 29, beginning at 11:30 a.m. Click here for the public calendar, or view the livestream meeting via our YouTube page here.

What You Need to Know:
The PUC issued a Notice of Proposed Rulemaking on language changes in the Emergency Service Outage, Prevention, Response and Reporting rules. The changes are intended to:

  • Clarify the Commission’s intent regarding the definition of “basic emergency service (BES) outage” and the related reporting requirements for BES outages.
  • Establish a beginning date for the requirement that basic emergency service providers (BESPs) update basic information related to their BESP certifications every two years.
  • Provide direction to BESPs regarding the conduct of repairs or maintenance in order minimize disruption to 9-1-1 service, and;
  • Update terminology and internal references.

Comment Process:

Public comments should inlcude Proceeding No. 23R-0577T, which can be provided by:

  • Submitting written comments through the Commission’s Electronic Filing System (E-Filings)
  • Submitting written comments using the Commission’s online form.
  • Submitting through email at dora_puc_website@state.co.us.
  • Mailing comments to the Commission’s offices at: Colorado Public Utilities Commission, 1560 Broadway, Suite 250, Denver, CO 80202.
  • Calling (303) 869-3490 to leave oral comments (English and Spanish options).